The Resource and Support Hub (RSH)

Our Work in this Area 

The programme delivers three separate but interlinked pillars: 

1. Dialogue 

2. Capacity Development 

3. Evidence generation 

The SDDirect team, together with partners, developed and manages the free online safeguarding Hub. The Hub’s core offer is an online open-access platform bringing together quality assured guidance, tools, support and research on safeguarding, serving any organisation working in the international aid sector, with a focus on small civil society organisations.  

 The Online Hub was launched on 1st June 2020. Following this, national hubs have been operating in: 

• Bangladesh 

• Ethiopia 

• Jordan 

• Moldova (funded by the Disasters Emergency Committee (DEC)) 

• Nigeria 

• Pakistan 

• Poland (funded by the DEC) 

• Romania (funded by the DEC) 

• South Sudan 

• Syria 

• Türkiye  

• Yemen 

The national hubs have been a central core of delivery offering tailored safeguarding support in national languages to CSOs throughout their countries. This has included tailored training, development of contextualised resources, policy and influencing, coaching and mentoring and translation of resources. There is also a French and Swahili language hub.  

Collaboration and Impact 

RSH was designed to work with civil society organisations in the aid sector. With the availability of over 450 new resources through the Online Hub, the end users have expanded to private sector, UN, National Governments and INGOs.  

RSH has worked with several partners to expand the outreach of users of RSH. This includes GCPS, Terre des hommes, Sightsavers, Options Consultancy, ICVA and Clear Global. 

Client Testimonial 

In the most recent Annual User Survey conducted by RSH in 2024, 91% of surveyed users reported that engagement with RSH services or products has improved their knowledge and understanding of safeguarding approaches and / or best practice against SEAH.  

Here are some of the ways users have found the work of RSH useful:

Previously, safeguarding measures were primarily focused on reporting and responding to incidents, but after engaging with RSH resources and guidance, I realised the importance of creating a safer environment that prioritizes the well-being of survivors. This included revising policies to ensure confidentiality, providing psychological support services, and actively involving survivors in the decision-making process regarding the response to their cases. Furthermore, we introduced regular staff training on trauma-informed care to ensure that all individuals within the organization understand how to handle safeguarding incidents with sensitivity and care. This shift not only enhanced the quality of our safeguarding interventions but also built greater trust with the communities we serve, ensuring that individuals feel safe and supported when they raise safeguarding concerns. 

The E-learning helped us to design a training for 900 partner staff in multiple languages.